It can seem like energy companies are making it easier for people to contact them online when there’s a complaint. But as they make it easier for online chat customer services, trying to find a phone number, so that you can talk to an actual person about your complaint seems to be getting more and more difficult. The phone numbers can be difficult to find on your provider's website, and it usually takes quite some time before you can find what you’re looking for. Sometimes you might find the number you want on your paper bill, but if you don’t keep the paper bill, or you have paperless billing, then how do you navigate the websites to find the number. It can be very frustrating to try to find an SSE contact number when you need to make a complaint or report an emergency.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
SSE Emergency NumbersScottish and Southern Electric are one of the most popular power suppliers in the United Kingdom, but sometimes faults happen, and you need to be able to report the fault and find out when normal service will be resumed. There is a number that you can call for the National Power Cut Helpline - 1901. This number can be contacted 24 hours a day, and 7 days a week. There are other regions specific SSE contact numbers that you can use to report emergencies in your area.
If you are in the Cheshire, Merseyside, North Wales and North Shropshire area then the contact number you need is 0800 001 5400.
If you are in the East England region, then you need to contact 0800 783 8838.
For the East Midlands region, the SSE emergency contact number is 0800 056 8090.
If you are in the London area, the contact number you need to use is 0800 028 0247.
For SSE customers in the Midlands area, you need to contact 0800 328 1111.
In the North East England region, the emergency contact number you need is 0800 668 877.
SSE customers in the North West England area, 0800 195 4141 is the contact number you need.
In the North of Scotland, the emergency contact number you need is 0800 300 999.
If you are an SSE customer in South East England, then you need to contact 0800 783 8866 for emergencies.
For the South Wales and South West England area, the emergency contact number is 0800 052 0400.
If you are in the South of Scotland, the emergency contact number you need is 0800 092 9290.
In the Southern region, the emergency contact number you need is 0800 072 7282.
If you are a Scottish and Southern Energy customer in the Yorkshire region, then the contact number you need is 0800 375 675.
SSE ComplaintsThere may be times when you need to make a complaint. You have an issue with your service that you are deeply unhappy with, or perhaps there is a major discrepancy in your bill. There is complaints procedure for SSE customers. First, you can phone the helpline on 0345 071 9710. This line is open from 8 am to 8 pm Monday to Friday, and from 8 am to 2 pm on Saturdays. The customer service representative will try to resolve your complaint, but in some cases, it can become necessary for the complaint to be dealt with by the Manager, or a specialist team that deals specifically with your type of complaint. If your complaint can not be dealt with while you are on the phone, then the Scottish and Southern Energy company try to have a satisfactory solution by 8 pm the following working day.
There is a second helpline number that you can call. This is a customer complaints line and you can reach them on 0345 071 7800.
If you aren’t satisfied with the resolution, or if a solution hasn’t been offered by 8pm the following working day, then you can escalate your complaint to the head of the customer service team. The head of the customer service team can begin an independent internal review and aim to have a solution for you within five working days. You can contact the head of the customer service team on 0345 071 9853.
If the head of the customer service hasn’t resolved your complaint to your satisfaction, then you can take your complaint to the Energy Ombudsman Service. You will need to wait six weeks from the date that you made your initial complaint, and they will ask if you have followed the SSE complaints procedure before contacting them. If you haven’t followed the complaints procedure then they will advise you to do so. If, however, you have made the initial complaint and complained to the head of the customer service team, then you can contact the Energy Ombudsman Service on 0330 440 1624.
SSE Customer Service NumbersThere are a few other customer service numbers that you should make a note of if you are, or are thinking about becoming an SSE customer. For general enquiries about your gas and electric supply, you can contact 0345 026 2658. This line is open until 8pm most days. If you have an emergency with your gas supply, then you can contact a helpline that is open 24 hours a day, 7 days a week on 0800 111 999.
If you have problems with your hearing, and you have a textphone, then SSE have a textline. You can contact them by textphone on 0800 622 839.
SSE Energy have a line that is open 24 hours a day 7 days a week that allows you to submit your meter reading. This is an automated service, so you won’t be dealing with a person. The number for this service is 0345 071 7936.
If you are a customer with a different provider and you want to switch to Scottish and Southern Energy, you can call 0345 026 7058. The specialist team can help you with all your switching needs.
If you are an SSE Energy customer and you have a pay as you go gas meter, then the contact number you need help with your account, then you should contact 0345 026 7039. If you are an SSE Energy pay as you go electric customer, then the SSE contact number you need is 0345 026 7038.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road